Shipping & Delivery

What are your shipping rates?

We are pleased to offer Flat Rate Delivery on most orders. You can review our shipping tiers below. Please note that your total shipping fee will be displayed in your cart at checkout, and rates are calculated based on the original, pre-discounted pr

Do you offer expedited shipping?

At this time, we are unable to offer expedited shipping. All orders are shipped via standard ground delivery or white glove delivery (for most furniture).

Do you offer free shipping?

We don't offer free shipping, but we do offer tiered flat rates based on your order total. This keeps delivery costs predictable and allows you to stock up without paying per item. Please see the shipping chart below for specific rates. FedEx/UPS Gro

What is included in white glove delivery and what should I expect?

Many furniture items require Premium White Glove Delivery due to their size, weight, or delicate nature. This service includes:. Our carrier will contact you via the phone number or email provided at checkout to arrange a delivery window. Coordinati

Where do you ship?

We currently ship to the contiguous United States. Unfortunately, we do not currently ship to Alaska, Hawaii, U.S. territories, or any countries outside of the United States.

How long does delivery take?

Every Cailíní Coastal piece is unique. You can find the specific estimated shipping lead time listed on each individual product page. Please note, all listed lead times are estimates and are subject to change based on production and carrier schedule

Will I receive all my items at the same time?

To ensure you receive your items as quickly as possible, we may split your order into multiple shipments. This means items may arrive separately and be delivered by different carriers depending on their size and availability. We’ll provide tracking

What if my package arrives damaged?

We sincerely apologize if your order arrived in less-than-perfect condition. To ensure we can resolve the issue quickly, please contact our support team at [email protected] within 24 hours of delivery. Please include the following informati

Do you offer local pick up?

For our neighbors in Connecticut area, we are pleased to offer local pickup for all items in our In Stock & Ready to Ship collection form our Norwalk Warehouse. How It Works:. Please note, we will hold your order for 5 business days following the not

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

What if my order is missing, stolen or delayed?

If your package is missing or tracking has stopped, we kindly ask that you allow 10 business days for it to surface. Packages are often placed in out-of-sight areas, left with neighbors, or are simply delayed within the carrier network. If your order