What if my package arrives damaged?Updated 4 months ago

We sincerely apologize if your order arrived in less-than-perfect condition. To ensure we can resolve the issue quickly, please contact our support team at [email protected] within 24 hours of delivery. Please include the following information: 

• Your order number.
• Photos of the packaging and item.
• A brief description of the issue.

Upon review, we will arrange for a replacement or issue a refund. Please note that replacements are subject to inventory availability; if an exact replacement is not in stock, we will work with you to find a suitable solution or process a refund.

Important: Damage claims reported after 24 hours of delivery may not be eligible for a refund or replacement.