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Returns, Exchanges & Cancellations
How do I make a return?
To make returns as easy as possible, we offer a seamless self-service returns portal. To initiate your return, simply visit our Returns Portal here. If you have any questions or experience any trouble along the way, please reach out to support@cailin
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. You can expect your refund to be processed within 5 business days or fewer, after our returns department receives the returned item.
How do I cancel my order?
Orders are only eligible to be cancelled within 24 hours of purchase and if the order has not yet shipped or been processed. In the event you need to cancel your order, please contact [email protected] immediately with your order number and
What’s your return policy?
All eligible items may be within 30 days of order delivery for a refund or store credit. Return items must be:. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer. You can expect yo
Do you offer exchanges?
We do not process direct exchanges at this time. If you would like a different item, please initiate a return for your purchase through our Returns Portal for a refund. You can then place a new order for the item you would like.