Orders & Payments

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. You’ll receive a second email with tracking details as soon as your order ships. Tracking information may not be immediately available aft

Can I edit or add anything to my order?

While are unable to modify orders once they are in process, we will try our best to update your details before the order is processed and shipped. If you notice an error with your order or need to update your address or contact information, please co

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team at [email protected] for further assistance. Include your order number, a photo of the item received and the name of the missing item(

When will I be billed for my order?

All orders are charged in full at the time of checkout, including pre-orders.

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Shop Pay and Apple Pay.

Can I pay in installments?

Yes. We’ve partnered with Affirm to offer monthly payment options for purchases over $250.Your rate will vary from 0–36% APR based on eligibility. Learn more at affirm.com/lenders.

Is my credit card information secure?

Yes. All payment data is encrypted during transmission and securely stored using PCI-compliant technology to ensure your information remains private.